Payment and Security Policy

Effective Date: 01-11-2025

At Petvona, your payment safety and data privacy are our highest priorities. Every transaction made on www.petvona.in is processed through trusted, secure gateways — so you can shop with complete confidence.

1. Accepted Payment Methods

• UPI (Unified Payments Interface)
• Credit Cards & Debit Cards
• Net Banking
• Wallets (PhonePe, Paytm, Google Pay, etc.)
• Cash on Delivery (COD) – available for eligible orders

For payment-related support, contact us via WhatsApp: +91 8847268344

2. Secure Payment Processing

We use PCI DSS-compliant payment gateways to ensure industry-grade security. Your debit/credit card details are encrypted end-to-end and never stored on our servers.

We will never ask for your card or banking details over email, call, or WhatsApp. Always ensure you are browsing the official Petvona website before making a payment.

3. Data Protection

All personal and payment-related information is handled in accordance with Indian data protection laws. Your data is used only for order processing, delivery, and customer service. We do not sell or share your personal information with third-party marketing companies.

4. Fraud Prevention

Petvona actively monitors transactions for fraud prevention. Suspicious or high-risk orders may be temporarily held or cancelled after verification for your safety.

5. Your Rights

You may contact us anytime to inquire about your transaction, payment security, or refund status. Our support team is available during the working hours mentioned below.