Order Cancellation Policy

Cancellation Policy

Effective Date: 01-11-2025

✅ Before Shipment

Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped. To cancel your order, please reach us via:

Once confirmed, your cancellation will be processed, and a full refund will be issued to your original payment method within 3–5 business days.

🚚 After Shipment

Once an order has been dispatched, it cannot be cancelled. Refusing to accept a COD or prepaid order after dispatch may result in future order restrictions and deduction of return shipping fees.

🧾 Refund for Cancelled Orders

For prepaid orders cancelled before shipping, a 100% refund will be initiated within 3–5 business days. Refunds are always processed to the original payment method used during purchase.

📬 Contact Information

  • Website: petvona.in
  • Representative Name: Dishant Badhan
  • Address: B-9, 774/164 Sundar Nagar, Jalandhar, Punjab
  • Email: info@petvona.in
  • Contact Form: Click Here
  • WhatsApp Chat: +91 7973093206
  • Customer Support Hours: Monday to Saturday (09:00 AM - 06:00 PM)